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Technical Support Representative (#1,532,319,337) 

Job offer #1,532,319,337 in Belize

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Welcome to the online marketplace for parents, schools, and after- school providers! As a technical support agent, you will be helping users use our this marketplace more effectively. You will provide technical support to users by researching and answering questions; troubleshooting problems; and keeping a knowledge base up-to-date with the latest issues and solutions.

You will also be responsible to interact with users via live chat, email, phone calls, and video calls.

MAIN RESPONSIBILITIES:

- Receive phone calls and handle customer inquiries.
- Handle live chat sessions with users
- Assist clients with their administrative needs
- Assist users with general navigation issues.
- Perform different tech support duties.
- Help users locate vendors and pricing.
- Provide vendor schedule information.
- Handle meeting and event arrangements.
- Perform research on the internet.
- Make on-line purchases.
- Manage vendors.

You will be asked to diagnose and solve any of these issues in a timely fashion, and to follow up on designated communication channels when requested.


REQUIREMENTS:

- 2+ years experience supporting office staff and professionals.
- 2+ years experience with Microsoft Office Products and / or Google Apps.
- 1+ year work experience in technical support.
- 1+ year work experience with US clients or individuals.
- Excellent interpersonal and organizational skills.
- Handle confidential matters with great sensitivity and professionalism.
- Verifiable written and verbal communication skills in English and Spanish.
- Ability to multi-task and prioritize in a fast-paced environment.
- Self-starter, positive, energetic with ‘can-do’ personality.
- College degree.
- Ability to work from home. Reliable home internet service is a must.
- Ownership of a home computer and modern smartphone.

The Company

Company Name
Jonajo Consulting
Company Description
Jonajo Consulting is a global consulting firm, headquartered in Silicon Valley, that advises, implements and delivers technology, and management solutions, leveraging nearshoring and staffing capabilities.
Number of Employees
11 - 100
Your Contact Partner
Andrea Velez

Job Details

Employment Status
Contract / Freelance
Type of Salary
Negotiable
Job Location
Belize
Posted
2019-09-19

Job Requirements

Minimum Educational Qualification
Bachelor's degree  in Administration
Professional Experience
2 Years
Languages known
English  (Expert)




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  • Statistics for this Job Listing

    Gigajob-ID
    1,532,319,337
    Posted
    63 days ago
    Short-Link
    https://en-bz.gigajob.com/1532319337.html
    Seen in Search Results
    This ad was matched 2,799 time(s) in Gigajob search results
    Page Viewed
    This ad was viewed 134 time(s) by Gigajob users